FAQ

Frequently Asked Questions

Product

Are the watches vintage or new?
Our watches are newly produced and inspired by the timeless vintage design of past decades. This way, we combine classic aesthetics with modern quality.

Are the watches waterproof?
Water resistance varies by model. You can find the exact details on the respective product page.

What materials are the watches made of?
Our watches are crafted from carefully selected materials. You can find the details directly with each model.

Which countries do you ship to?
We currently ship within Germany.

Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email.

Warranty

Is there a warranty?
Yes, we offer a warranty on manufacturing defects. Normal wear and tear is excluded.

Payment

What payment methods do you accept?
We accept secure payments via credit card, PayPal, Klarna, and other available payment methods at checkout.

Is my payment information safe?
Yes, all payments are processed securely.

Contact

How can I reach you?
Email us anytime at: simora-shop@outlook.de
We usually respond within 24-48 hours.